Car Repair FAQs


Q: Can you match the paint?

A: We take pride in our ability to match factory finishes as the final step in the restoration process. Bob Moore Collision has made a large investment in one of the finest paint systems available and continuously upgrades equipment and technology to ensure your satisfaction.


Q: What is PDR?

A: PDR is Paintless Dent Repair. The process allows minor dents and dings and hail damage to be repaired without repainting. The process is not suitable for all vehicles, but can be a quick, cost-effective alternative in some cases.


Q: What about the frame?

A: Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled techs use a state-of-the-art laser measuring system to return your vehicle to its original factory specifications.


Q: Can I get other work done on my vehicle while it is already in the shop?

A: Yes. We can tint your windows, spruce up your car with pinstripes, and add truck or car accessories. Just let us know what you want.


Q: How long will it take?

A: We can give you an estimated time when you bring your car in. However, please be aware that the repair process involves many variables. Possible delays might include: additional hidden damage that may be found upon tear-down, waiting on additional parts needed or waiting for parts that are on backorder, and waiting on insurance company representatives to inspect your vehicle.


Q: Can I get a ride home?

A: Yes, we are happy to offer local courtesy transportation. Free pickup and delivery is available.


Q: How do I get a rental car?

A: We can help you make the necessary arrangements. If the accident was not your fault, you are generally entitled to a rental car if the other person has insurance. If you were at fault, you are entitled to a rental car only if you purchased rental coverage on your policy. Check your policy or call your insurance agent if you're not sure or to see what your limitations are.


Q: What is a betterment charge?

A: Parts that wear out and need replacement with time and use such as tires, batteries, and suspension parts are sometimes subject to a betterment charge when they are replaced during the repair process. The collision repair company does not determine these charges. They are determined by the insurance company and are pro-rated based on the actual miles on your vehicle.


Q: Do you offer a warranty?

A: Yes, Bob Moore Collision offers a limited LIFETIME warranty for as long as you own your vehicle.