Frequently Asked Questions


Q: What are my rights as a Consumer?

A: As a consumer of automotive collision repair, you have a number of rights which, if exercised, could better ensure that your vehicle will be repaired in a proper, complete and safe manner. Choosing the body shop where your vehicle will be repaired is an important decision, you have the right to make that decision. Not all shops are alike, however, when it comes to having properly trained technicians and the equipment and facilities needed to fix your vehicle right, so making a well informed choice is key. Everyone deserves to drive or ride in a safely repaired vehicle; one that will perform properly in the event of a subsequent collision. But don't leave safety to chance.


Q: What is the time required for repairs?

A: Repair time, also known in the industry as "cycle time," or how long your car will be in the body shop, is determined by a number of factors, not the least of which is the severity, nature and extent of the damage.


Q: How do I get an estimate of repairs?

A: Call or come by the Collision Center to schedule your free estimate or you can schedule your appointment online for an estimate.


Q: What is the Direct Repair Program?

A: A common practice in the collision repair industry whereby an insurance company and a collision repair shop have a contractual agreement that establishes business rules, repair parameters, and standardized procedures such as billing practices and record keeping.


Q: What is a deductible?

A: The amount of costs you pay after an accident. Once you've paid the deductible, the insurance company pays the rest of the costs, up to the amount specified in your policy.


Q: What if I need a rental car?

A: Enterprise Rental has an office located in our building for your convenience if a rental is needed. Rental vehicles are available onsite.